Photo Digitisation Service

When ordering by post, you have the option of digitising either 35mm slides (24x36mm, framed), negative strips (35mm, 110 or 126 - at least 3 images per strip) or printed photos (from 2” x 3” to A4).

We know how priceless your unique memories are, and we treat them with utmost respect. You will receive a fully trackable shipping label to use when sending your images to our laboratory. After we receive your shipment, you'll get a confirmation e-mail from us including a photo of your package, so you know we've received it safely. If any questions arise during the processing of your order, our customer service team will contact you by email or telephone. After successful digitisation, you will receive another confirmation from us, letting you know your order is on its way - this also includes full tracking.

The scan service requires payment via our website at the point of ordering. We accept payment by Card, PayPal, Klarna, Apple or Google Pay.

At the end of the ordering process, you can choose whether you want to take your package to a local drop-off point, or have it collected directly from your home by courier.

If you choose for your media to be collected, your package will be picked up from your home the following working day. If you are not home, the courier will leave a shipping label for you to use later at a local drop-off point.

Please print out your order confirmation e-mail and include it in your package. If you are unable to print out the order confirmation e-mail, we would ask you to write your order number by hand and enclose this instead.

If you aren’t in on your chosen date you can rebook - the label is an open label, this means it will last a long time and therefore unlikely to expire before your rebook date.

We'll upload your digitised photos to our online storage service - CEWE myPhotos. You can download your photos to your PC from there. Additionally, you can select a USB stick as an extra storage medium - do this in the basket when you place your order. The USB stick is not copy-protected and can be used like a standard USB stick. You own the copyright to your digital images.

CEWE myPhotos is our online storage service, where you can store your photos and photo projects safely.

You can find more detailed information about this at: https://www.cewe-myphotos.com/en-gb/

• After placing an order, you will receive an email confirmation.
• Suitable packaging for your order will arrive within 3-4 working days.
• The order confirmation email contains a link to the Royal Mail portal to generate a shipping label.
• You need to print both the order confirmation email and the shipping label.
• Insert the printed email into the package, seal it, attach the label, and either drop it off at a local point or arrange for home collection.

After digitisation, your originals will be carefully packed up by us and sent back to you with tracking.

You will receive a delivery note with the return of your original media.

On this note, you will find a link and a secure ID which you can use to see and download your photos. You will find detailed, step-by-step instructions on the delivery note.

The link will expire after 6 weeks after being initially created on our end. Once you've used your secure ID, you will see a message with details of when this final date is. If you choose to upload to CEWE myPhotos at this stage, your photos will be securely stored in your account.

Processing usually takes place within approximately 10 working days from the date we receive your shipment in our laboratory.

We offer two quality levels for our photo scanning services: Classic and Pro. Both options provide high-resolution scans, ensuring you can continue enjoying your photos in excellent quality. The key difference is that the Pro level offers an enhanced resolution of 1200 dpi for even greater detail.

Please note that slide and negative scans are exclusively processed at Pro-level quality to ensure the best possible results.

Digitised photos are saved as JPEG files.